Shipping and Return Policy

Shipping and Return Policy

Shipping Details

We partner with Printful to ensure your order is fulfilled with the utmost quality and care. Below are the details of our production and shipping process to help you understand what to expect:

1. Production Time:
   • Once you place your order, we start crafting your custom apparel. Each item is made to order, which takes approximately 2-7 business days. Please keep in mind that this timeline is for production only and does not include shipping time.
2. Shipping Timeframes:
   • After production, your order will be shipped to your location. Shipping time varies based on your destination:
     • USA: Estimated 3-4 business days
     • Europe: Estimated 6-8 business days
     • Canada: Estimated 5-10 business days
     • Australia: Estimated 7-12 business days
     • International Locations: Estimated 10-20 business days
3. Shipping Costs:
   • Shipping costs vary depending on your location and order size. During checkout, the shipping fee will be calculated based on the shipping address and order weight.
   • Free Shipping: Occasionally, we offer promotions that include free shipping on select products or order values. Be sure to keep an eye on our website for such offers.
4. Tracking Information:
   • Once your order has shipped, you will receive an email with tracking information so you can follow your package until it reaches your doorstep.
   • Please note that during peak shopping seasons, such as holidays, shipping times may be extended due to increased demand and carrier delays. We recommend placing orders early during these periods to avoid delays.
5. Shipping to P.O. Boxes & APO/FPO Addresses:
   • Currently, we do ship to P.O. boxes and APO/FPO addresses, but please note that the delivery time may be longer than standard locations.
6. Customs, Duties, and Taxes:
   • For international orders, customs, duties, or taxes may be applied once the package arrives in your country. These charges are determined by the customs office of your destination and are the responsibility of the recipient. We cannot predict or control these fees, so please check with your local customs authority for more information.

Return Policy

At [Your Store Name], each product is custom-made with care, which means we generally do not offer returns or exchanges unless the item is defective or damaged. However, our goal is for you to be 100% satisfied with your purchase, and we are always here to help if something goes wrong.

1. Defective or Damaged Items:
   • If you receive a product that is damaged or defective, please reach out to our customer service team within 30 days of receiving your order.
   • To expedite the process, include the following in your email:
     • Order Number
     • A description of the issue (e.g., a defect, damage, or incorrect product)
     • Photographs of the damaged or defective item from multiple angles
2. Replacement or Refund Process:
   • Once we receive your claim, our team will review the details provided. If your claim is approved, we will offer you one of the following options:
     • Replacement: We will produce and ship a replacement of the item at no additional cost to you.
     • Refund: A full or partial refund, depending on the nature of the defect or damage.
   • Please note that we do not refund original shipping fees unless the item is found to be defective.
3. Non-Returnable Situations:
   • Because each product is custom-made, we cannot accept returns or exchanges for reasons such as wrong size choice or change of mind.
   • Please review the size chart carefully before making your purchase to ensure the perfect fit. If you are unsure, our customer support team is happy to help guide you.
4. Lost or Stolen Packages:
   • We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, we will work with you to locate the package, and we encourage you to use the tracking information provided.
5. Contact Us for Assistance:
   • If you have any questions or need help, feel free to reach out to our support team at [your contact email/phone number].
   • We are here to ensure your experience is smooth and that you’re satisfied with your purchase.

FAQs Regarding Shipping and Returns:

• How do I know my order has been shipped?
  • Once your order is shipped, we will send a confirmation email that includes a tracking link so you can keep an eye on its journey to you.
• Can I change my shipping address after placing the order?
  • We allow changes to your shipping address only if your order is still in the production stage. Please contact us immediately if you need to make any changes.
• What if I need to cancel my order?
  • Orders can be canceled within 24 hours of placing them. After 24 hours, production begins, and cancellations are not possible.